我們致力於維持每一件商品的最高工藝標準。除產品本身存在製造缺陷(Defective)外,恕不接受任何形式的退換貨申請。 Quality and craftsmanship are central to our practice. We do not accept returns or exchanges unless an item is identified as defective upon arrival.
品質檢視期 (Inspection Period)
為保障您的權益,請於收到作品後的 72 小時(3 日) 內進行細緻檢查。逾期之申請,因難以判定瑕疵成因,恕本品牌無法受理。 To ensure your satisfaction, we kindly invite you to inspect your garment within 72 hours of receipt. We regret that we are unable to facilitate any claims beyond this timeframe.
申請程序 (The Procedure)
若發現作品存在瑕疵,請即時聯繫我們的客戶服務團隊: Should you identify a manufacturing defect, please contact our team promptly for assistance:
Email: U.syzygy@gmail.com
Instagram: syzygy_clothing
請提供訂單編號及清晰的瑕疵細節照片。我們將在收到退回商品並進行專業評估後,通知您關於換貨的審核結果。 Please provide your order number and comprehensive documentation of the defect. Upon receipt, each piece will undergo a thorough assessment. We will notify you via email regarding the eligibility for a replacement.
如證實為製造缺陷,我們將退還或承擔相關運費。We would like to inform you of the review result regarding your exchange request.If the issue is confirmed to be a manufacturing defect, we will refund or cover the related shipping costs.